We stand 100% behind our products. If you are dissatisfied for any reason you can return any unused or lightly used product within 30 days of delivery for a full refund minus any shipping costs. For orders that shipped via free shipping there will be up to a $20 charge to cover our original shipping costs. After 30 days we will accept exchanges if the product is in new condition.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Alternatively you can also call us at 530-478-7708 or email firstname.lastname@example.org to start processing your return.
We ask that you please take care in packaging the items you are returning to us exactly the way they were sent to you. If they are returned by being stuffed into the box then we need to spend extra time cleaning and steaming them. Also, please make sure that they are free from any pet hair or strong scents such as incense or cologne. In such cases as these we will charge up to a 15% restocking/cleaning fee. If your items are returned clean and in good condition we will not charge any restocking fee. Custom products are not returnable.
We strive to ship orders within 24 hours. We are a small business and shop, so sometimes this is not possible but most orders recieved by 9:30 am PST will be shipped the same day. (Orders with engraving may not ship until the next day and custom orders will take a couple days to complete...)
When you order ground shipping your order will be completed in the order in which it was recieved. When you order 3 Day Select your order will be bumped up to the top of our orders and we will also strive to ship it the same day it was recieved (we usually will need to receive the order by Noon PST in order to have in ship the same day via 3 Day Select). If your order is being shipped to CA, OR, NV or WA it will usually get to you within 3 days with or without selecting 3 Day, but if you have a special event that you need your order for we recomend the 3 Day Shipping in order to ensure a quick shipment... If you are on the East Coast the 3 Day Select option does cost more but your order will be shipped ASAP and shipped via UPS 3 Day Select so if you place your order by noon PST you should recieve it in 3 business days.